eCitizen now hosts over 5,000 government services. Passport applications, driving licence renewals, business registration, land search, court fees—all accessible from your phone. Yet most Kenyans still queue at government offices. Here is how to do everything online.
What Is eCitizen and What Can You Do on it
- Apply for and renew your Kenyan passport
- Renew your driving licence
- Register a business with the Business Registration Service
- Apply for NTSA vehicle transfers and logbook services
- Access land registry services, including title deed searches
- Pay court fees and file civil cases online
- Access National Hospital Insurance Fund (NHIF/SHIF) services
- Apply for a Good Conduct certificate from the National Police Service
How to Create an eCitizen Account Step by Step
- Go to ecitizen.go.ke
- Click ‘Get Started’ or ‘Create Account.’
- Enter your National ID number
- Fill in your full name as it appears on your ID
- Enter your mobile number and email address
- Create a strong password
- Verify your account via the OTP sent to your phone
- You now have an active eCitizen account
How to Apply for a Passport on eCitizen
- Log in to your eCitizen account
- Under ‘Department of Immigration,’ select ‘Passport Application.’
- Choose New Application or Renewal
- Fill in your personal details and upload a passport photo
- Select your preferred passport collection centre
- Pay the fee via M-PESA (KSh 4,550 for standard and KSh 9,100 for urgent)
- Book your biometric appointment at your chosen Immigration office
- Attend your appointment with your original ID and documents
Processing takes 10-15 business days for standard and 3-5 days for urgent applications.
How to Renew Your Driving Licence on eCitizen
- Log in to eCitizen and go to NTSA services
- Select ‘Driving Licence Renewal.’
- Confirm your details and current licence information
- Pay via M-PESA (KSh 600 for Class A, KSh 1,050 for Class BCE)
- Your renewed licence is mailed to your registered address
You must renew before your licence expires. Driving on an expired licence attracts a KSh 10,000 fine.
How to Register a Business on eCitizen
- Go to eCitizen and select ‘Business Registration Service.’
- Choose your business type: Sole Proprietor, Partnership or Limited Company
- Search for your preferred business name to check availability
- Reserve the name (KSh 150 fee)
- Fill in the registration details and upload the required documents
- Pay the registration fee via M-PESA
- A certificate of registration is issued digitally within 3 business days
How to Pay for Government Services Using M-PESA on eCitizen
All eCitizen payments go through M-PESA via the Lipa Na M-PESA Business Number 206206. When you reach the payment step on eCitizen, the system generates a reference number. Use this reference number when making a payment from your M-PESA.
Common eCitizen Errors and How to Fix Them
| Error | Likely Cause | Fix |
| Login failed | Wrong ID or password | Use ‘Forgot Password’ to reset |
| Payment not reflecting | M-PESA delay | Wait 15 mins then check ‘My Payments’ |
| Account locked | Multiple failed logins | Contact eCitizen support at 0800 724 999 |
| Documents not uploading | File too large | Compress to under 2MB, use JPG or PDF |
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