I worked at Artcaffé Two Rivers for two years before quitting without even having another plan because the working environment became unbearable.
The biggest problem at Artcaffe is the management.
Employees suffer silently because even HR does not help workers.
They only listen to supervisors and branch managers no matter how unfair they are.
Staff are constantly frustrated, intimidated, and targeted, especially if a supervisor feels threatened by you personally.
Some supervisors misuse food and items meant for guests, then the branch is later punished with huge stock variances.
A supervisor like Sarah Mendi openly gives out cakes and food to her wababas and even carries food home, yet ordinary staff are the ones pressured and blamed when variances appear.
At Two Rivers branch, Irene Kagenyi made life unbearable for many employees.
I almost lost my pregnancy because of the stress and depression I went through while working under her.
She chooses who to humiliate publicly, especially over small issues like being late by 10 minutes.
Many workers have lost their jobs under her management despite having families depending on them.
Some employees were even fired after attending burials of close family members because management denied them permission but they chose to bury their loved ones anyway.
The treatment of pregnant women at the branch is especially heartbreaking.
Several women have lost pregnancies while working at Artcaffe Two Rivers because of stress, pressure, and poor treatment.
Irene openly says she does not want pregnant staff at the branch anymore.
One mistake on Micros and the item is immediately deducted from your salary.
Instead of solving issues professionally as managers should, they rush to send threatening emails and show-cause letters from Baba Dogo headquarters.
Honestly, many supervisors and managers at Artcaffe behave with extreme ignorance and abuse of authority.
Employees are treated like machines instead of human beings despite the company presenting a polished public image.
Artcaffe seriously needs to overhaul its management culture because many workers are mentally exhausted, financially strained, and suffering in silence.
